Effective date: September 2026
Southern Pilgrim Tours (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit pilgrimtours.com.au, contact us, join a waitlist, or make a booking.
Information we collect
We may collect personal information including:
- Your name, email address and phone number;
- booking details, such as the selected tour, date, time, number of guests, and relevant notes;
- waitlist and contact-form information;
- communications you send us;payment and transaction information required to process a booking;
- technical information, such as IP address, browser type, device information, pages viewed, referral source, and cookie/advertising identifiers.
We collect this information when you provide it to us directly, including through our website forms and booking process, or automatically through cookies and similar technologies.
How we use your information
We may use personal information to:
- process and manage bookings, enquiries and waitlist requests;
- contact you about a booking or enquiry;
- provide customer support;
- process payments and prevent fraud;
- improve our tours, website and services;
- measure website activity and advertising performance;
- send relevant updates or marketing communications where you have consented or where permitted by law;
- comply with legal, accounting and record-keeping obligations.
Payments and bookings
Bookings are managed through LatePoint. Payments may be processed through Stripe or another payment provider made available during checkout.
We do not store complete card details on our website. Payment providers process payment information in accordance with their own privacy policies. You can read Stripe’s privacy information at stripe.com/privacy.
Cookies, analytics and advertising
We use cookies and similar technologies to help the website function, understand how visitors use it, and measure advertising performance.
This may include:
- Google services, including Google Ads;
- Meta technologies, including the Meta Pixel;
- website hosting, security and performance tools.
These technologies may collect information such as browser, device, IP address, pages viewed, and interactions with our website. They may also help us measure whether an advertisement led to a website visit, enquiry, booking or waitlist request.
You can manage cookies through your browser settings and manage advertising preferences through Google and Meta’s privacy controls. Disabling cookies may affect some website features.
Who we share information with
We may disclose personal information to trusted service providers where necessary to operate our business, including:
- booking and payment providers;
- website hosting, email, security and technical-support providers;
- analytics and advertising providers, including Google and Meta;
- tour guides or service providers where necessary to deliver your booked experience;
- professional advisers, regulators, law-enforcement bodies, or other parties where required or permitted by law.
We do not sell personal information.
Overseas disclosures
Some of our service providers, including Google, Meta, Stripe and other technology providers, may store or process personal information outside Australia. This may include countries such as the United States and other countries where those providers or their service partners operate.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to manage bookings, resolve enquiries, meet legal obligations and maintain business records.
Access and correction
You may request access to, or correction of, personal information we hold about you. Please contact us using the details below.
Complaints
If you have a privacy concern or complaint, please contact us first. We will investigate and respond as soon as reasonably practical.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Third-party links
Our website may link to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with its effective date shown at the top.
Contact us
Southern Pilgrim Tours
Brisbane, Queensland, Australia
contact@pilgrimtours.com.au
+61 400 949 881